What Makes a Good Restoration Company?

A good restoration company provides professional restoration services to residential and commercial properties. Services may include repairing or restoring property damage related to fire, smoke, or water. Trusted restoration companies understand it’s a burden to deal with damages when associated costs could be expensive, especially if you don’t have insurance. Repairs may be expensive and when damage occurs unexpectedly you need to know who you can trust fast.
 

Property owners seeking the right restoration service should know what to look for to ensure they get the most for their investment while acquiring services they need. Here is what to look for in a good restoration service provider.


 

man working on roof
 

  • Proper credentials. An experienced restoration contractor will have necessary licensing, insurance, and certifications required by law to perform job duties. A company with licensure in good standing is less likely to have complaints filed against them. Having insurance protects technicians and property owners from damages or injuries that may occur as a result of services performed. Required certifications show technicians are extensively trained to completed requested services. All of these components show the company is dedicated to providing quality services to customers.
     

  • Understands industry expectations and standards. Technicians working in the restoration field are expected to meet industry standards set by recognized entities such as the ANSI/IICRC Standard and Reference for Professional Water Damage Restoration. Standards may vary based on the type of restoration service provided. Such standards help the customer understand what to expect when requesting services. These standards offer insight for customers to consider when looking for restoration services based on the type of damage experienced by the property. Companies will also take time to provide services or work orders in writing so customers know what to expect.
     

  • Flexible availability and responsiveness. When you need emergency services for damages you need to know you can trust a professional restoration contractor to be available upon request. Many make it easy for customers to contact them anytime with a special 24-hour service number. Property owners are encouraged to learn about restoration services in their area offering this feature in advance so if the need arises you know who to call immediately. Companies with quick response times are more likely to accept your insurance or they may be listed as an in-network provider through your insurance carrier.
     

  • Will work with your insurance. Learn before you need to file a claim if the company works with your insurance provider. Things are easier if the company has experience working with your insurance because they will know the filing and claims process to get things going sooner. Experienced restoration companies will have relationships established with different insurance carriers and other professionals part of the claims filing process such as insurance agents, house inspectors, adjusters, and various types of contractors that will work on your property. You’ll quickly learn what damages your policy covers.
     

  • Will work with your budget. If you don’t have insurance or you’re expected to pay what the insurance doesn’t cover, you should know what options are available for services. Companies may be willing to work with you or refer you to another restoration service. Even if your budget is limited you shouldn’t settle for cheap services. Good restoration companies provide competitive rates while completing the job thoroughly. Investing in quality services now should prevent problems from reoccurring in the future. Prices may vary so compare rates and do your research before hiring.
     

  • Provides references upon request. Restoration companies may provide reviews and feedback received from customers. Social media and review sites may also give insight into a company through company pages and posted reviews including customer experiences. Family members and friends may refer services if they are a previous customer. Reputable companies will provide services with honesty, value, and good customer support.
     

A good restoration company will make sure you get the help you need when you need it most. Customers should get clear answers to their questions about services and procedures. A restoration company should provide reliable services in emergency situations. Trusted companies will provide detailed information about the services they provide and how they are performed. Positive feedback from customers helps others know what to expect when selecting their services.

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